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SHIPPING & RETOUR

Shipping​

I send the goods with DHL gogreen.

At the moment I do not ship to pick up stations! If I receive an order that is addressed to a pick up station, I will cancel this order. 

I send the goods with DHL gogreen. At the moment I do not ship to packing stations! If I receive an order that is addressed to a pick up station, I will cancel this order.

If you fail to collect your order in time at the DHL branch and DHL therefore returns the parcel to me, I will not cover the costs for re-sending it to you!

For shipments abroad, customs duties (import duties) may apply. I am not responsible for any customs costs/import taxes that may arise. Please double check possible fees for your country.

Right of withdrawal

In order to guarantee the quality of the products and to comply with the high hygiene rules, I do not accept returns or exchanges of the goods.

Faulty shipment/ damaged goods

If an order contains incorrect products or if the goods are damaged upon arrival, please contact us immediately by e-mail (info@greenplanetcosmetics.com), but no later than 48 hours after receiving the goods, in order to record the damage and arrange for the goods to be replaced .

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