SHIPPING & RETOUR

Shipping​

I send the goods with DHL gogreen.

At the moment I do not ship to pick up stations! If I receive an order that is addressed to a pick up station, I will cancel this order. 

I send the goods with DHL gogreen. At the moment I do not ship to packing stations! If I receive an order that is addressed to a pick up station, I will cancel this order.

If you fail to collect your order in time at the DHL branch and DHL therefore returns the parcel to me, I will not cover the costs for re-sending it to you!

For shipments abroad, customs duties (import duties) may apply. I am not responsible for any customs costs/import taxes that may arise. Please double check possible fees for your country.

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Right of withdrawal

In order to guarantee the quality of the products and to comply with the high hygiene rules, I do not accept returns or exchanges of the goods.

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Faulty shipment/ damaged goods

If an order contains incorrect products or if the goods are damaged upon arrival, please contact us immediately by e-mail (info@greenplanetcosmetics.com), but no later than 48 hours after receiving the goods, in order to record the damage and arrange for the goods to be replaced .